Purchase conditions - Paolo Argento

TERMS AND CONDITIONS OF THE ONLINE STORE

PAOLO ARGENTO®

§1. General Provisions

1. The online store operating at the website address (hereinafter referred to as the “Store”) is run by Plata Sp. J., with its registered office at: Śledziejowice 220, 32-020 Wieliczka, Poland, entered into the National Court Register under number KRS 0000108051, VAT ID: PL6830002706, REGON: 350513056 (hereinafter referred to as the “Seller”).

2. These Terms and Conditions set out the rules for using the Store, in particular the rules for placing Orders, concluding sales contracts, fulfilling Orders, exercising the right of withdrawal, submitting complaints, and defining the rights and obligations of the Parties.

3. The Store conducts sales:

   • remotely (online),

   • on-site at the Seller’s registered office.

4. These Terms and Conditions are made available free of charge via the Store in a form that enables their downloading, saving and printing.

§2. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

1. Customer – a natural person, legal person or organizational unit making purchases in the Store.

2. Consumer – a natural person concluding a contract for purposes not directly related to their business or professional activity.

3. Entrepreneur – a Customer concluding a contract in connection with their business activity (B2B).

4. Product – an item offered in the Store, including in particular soy candles, fragrance diffusers, bath salts and gift sets.

5. Personalized Product – a Product manufactured or modified according to the Customer’s individual specifications (e.g. label, logo, dedication).

6. Order – a declaration of intent made by the Customer aimed at concluding a sales contract.

7. Sales Contract – a contract concluded between the Customer and the Seller remotely or on-site.

§3. Rules for Using the Store

1. Using the Store requires access to the Internet and an up-to-date web browser.

2. The Customer is obliged to provide true, accurate and up-to-date data.

3. It is prohibited to provide unlawful content or content that violates generally accepted standards of decency.

§4. Products and Placing Orders

1. Information about Products displayed in the Store constitutes an invitation to conclude a contract within the meaning of applicable law.

2. Orders may be placed 24/7 via the Store or on-site at the Seller’s premises.

3. Placing an Order requires acceptance of these Terms and Conditions.

4. After placing an Order, the Customer receives an Order confirmation sent to the provided e-mail address.

§5. Prices and Payments

1. All prices displayed in the Store are given in PLN and are gross prices (including VAT).

2. The Store accepts the following payment methods:

   • bank transfer,

   • online payment systems,

   • BLIK,

   • payment card,

   • cash on delivery,

   • cash (on-site sales).

3. The Seller issues:

   • fiscal receipts,

   • VAT invoices,

   • VAT invoices upon the Customer’s request.

§6. Delivery

1. Delivery of Products is carried out exclusively within the territory of Poland.

2. Available delivery methods:

   • courier service,

   • parcel lockers,

   • personal pickup.

3. Delivery costs are:

   • fixed,

   • dependent on the weight of the Product.

4. The standard order fulfillment time is 1–3 business days.

§7. Right of Withdrawal

1. A Consumer has the right to withdraw from a distance contract within 14 days without giving any reason.

2. The right of withdrawal does not apply to Personalized Products, in accordance with Article 38 of the Polish Act on Consumer Rights.

3. Returned Products should be sent to the Seller’s registered office address.

§8. Complaints

1. Complaints may be submitted electronically to the following e-mail address: info@paoloargento.com.

2. Complaints are reviewed within 14 days from the date of their receipt.

3. A complaint may be submitted in the event of non-conformity of the Product with the contract.

§9. Personal Data

1. The Seller is the administrator of the Customer’s personal data.

2. Detailed rules regarding the processing of personal data are set out in a separate Privacy Policy, available on the Store’s website.

3. The Store uses user accounts, a newsletter and marketing cookies.

§10. Final Provisions

1. Contracts concluded through the Store are governed by Polish law.

2. The Seller reserves the right to amend these Terms and Conditions for important reasons.

3. Matters not regulated by these Terms and Conditions shall be governed by the applicable provisions of Polish law.